FAQ
What is Platinum Club?
The Platinum Club is an invitation-only upgrade option for private club members. It provides members with unique global benefits to enhance private club members' enjoyment of their Home Club experience.
How do I enroll?
- Existing Platinum Club Members in select clubs will automatically be enrolled with benefits beginning March 31, 2017.
- Members will not have access to enroll into the Platinum Club after March 31, 2017.
How do I pay?
The monthly dues will be added to your Home Club’s member statement effective March 31, 2017.
Can I cancel my membership?
Yes, you may cancel at any time. You simply inform your home club in writing if you wish to cancel your upgrade benefits and the monthly charge will be removed from your next Member statement. No prorated refunds are available. Please note that re-enrollment may not be available.
What happens if I resign from my home club?
We will remove the monthly charge on your next home club member statement and any remaining Credits will immediately expire.
The Club Concierge
- You have access to the Club Concierge, available 7 days a week. (Mon. –Fri. 6:00am –6:00pm, Sat. & Sun. 6:00am –3:00pm PST).
- Your Club Concierge can answer questions, book a flight, find a hotel, plan a complete family vacation, book a tee-time and much more.
- Toll-Free: (866) 930-8770
- Email at Concierge@PalmerAdvantage.com
Are there any limitations or black out dates for 'cart fee only' golf?
- You will receive the following complimentary single rounds of golf per Membership:
- Outside of 75-miles*: Two [2] single rounds, per property, per thirty [30] days at participating Affiliate Clubs
- Within 75-miles*: Two [2] single rounds, per property, per thirty [30]at participating Platinum Clubs *The seventy-five [75] mile radius is from your home, business, or club.
- You will be charged the standard cart fee charged by each Affiliate Club and any spend while on property.
- You may receive your complimentary single rounds of golf per Membership for yourself, your spouse, or eligible accompanied dependents, in any combination.
- Up to three [3]accompanied guests of the Member is permitted but subject to the Affiliate Clubs guest fee rate and applicable cart fees, as determined by the Participating Affiliate Club.
- Walk up play is not allowed. Booking directly with the golf property is not allowed.
- All reservations must be made through the Club Concierge.
How do I locate the participating golf courses?
- Your Club Concierge has the most up to date information and can answer any questions you may have.
- Visit www.PalmerAdvantage.com/PlatinumClub, where you can find:
- A listing of participating Affiliate Clubs providing ‘cart fee only’ golf courses in the United States (75-mile radius restrictions apply)
- The participating Platinum Clubs that Members can access within the seventy-five [75] miles radius
- An interactive map where you can explore other network properties in the U.S. and abroad.
Will I have to show any form of identification when visiting clubs?
- Your secured reservation is confirmed through the Club Concierge.
- Occasionally, you may be asked to show a driver’s license at the time of check in.
Can I show up at any participating golf club?
- No. All member reservations must be made through the Club Concierge which will guarantee the highest quality service for you.
- All golf access is space available.
- Tee times are available 14-30 days in advance in the U.S. and up to 60 days for international golf courses.
What are credits?
- Credits are the "savings" passed on to Members that include all the commissionable revenue, mark-up, and fees that other online travel providers or travel agencies would otherwise typically charge when someone books travel with them.
- Credits are shown as Dollars that can be redeemed (dollar-for-dollar) to reduce the price shown.
- You will receive $1,100 in “Credits” when you enroll. $600 in more “Credits” will be awarded each year of continued membership.
- You can earn $50 in “Credits” for each round of ‘cart fee only’ golf played away from your HOME CLUB.
- Enrollment and Anniversary Credits expire in 2 years from the day they are awarded. Usage credits expire in 1 year.
How do I redeem Credits?
- Credits can be redeemed either with the Club Concierge or online at the PALMER ADVANTAGE website.
- They can be redeemed for most travel, wine and merchandise displayed. Each item automatically calculates how many Credits can be applied as partial pay for that item. (on average 20 –80% of the retail price).
- Notable exceptions are: airfare, rental cars, occasional specially priced offers, certain offers from partners, and the Palmer Advantage ticket website.
Can reservations be made online?
What hotels and resorts participate?
With more than 130,000 hotels and 25,000 cruise itineraries available, almost every hotel and cruise brand is available.
How do I receive communication about my benefits?
- Once you enroll, you will receive a Welcome email that will have your personal login and password to www.PalmerAdvantage.com/PlatinumClub.
- You will receive periodic emails providing high value travel, shopping and golf offers and deals. (typically weekly)
- You will receive a Periodic “eMagazine”, containing unique member offers, benefit information & lifestyle content. (typically monthly)
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