Palmer Advantage Club Network Benefits and Terms & Conditions

The Palmer Advantage Club Network Program (the “Program”) is a reciprocal membership benefit upgrade program providing participating members in good standing at their participating Home Clubs (as defined herein) with various recreational benefits, including, but not limited to, access benefits to certain participating private golf and country clubs and public golf courses. Benefits are administered by Palmer Advantage, LLC ("PA") and are subdivided into different categories of participation (“benefit levels”). Program benefits and eligibility requirements vary depending on the benefit level at which a member elects to participate. The benefits, requirements, and other terms and conditions for the Palmer Advantage Premier benefit level and the Palmer Advantage benefit level are set forth herein. By using the Program benefits for any benefit level, members hereby agree to these terms and conditions as they may be amended from time to time.

Members of participating private clubs invited by PA are eligible to participate in the Program and various benefit levels by paying required upgrade fees and/or upgrade dues as may be assessed by PA from time to time, in the sole determination and discretion of PA. Such fees may be in the form of additional monthly upgrade dues, one-time participation fees, or both. PA reserves the right to waive any applicable upgrade fees, in its sole and absolute discretion, and to limit the number of times that members may upgrade and/or downgrade within the Program with members currently only being permitted to change benefit levels (whether such change is an upgrade or a downgrade) once every twelve (12) months.

Members participating in the Program may terminate their Program benefits at any time by providing advance written notice to their Home Club, with such termination to be effective the last day of the calendar month in which the termination notice is received. Accordingly, the member will be billed for Program benefits through the end of the calendar month in which the termination notice is received.

Palmer Advantage Benefits
Members participating in the Palmer Advantage benefit level may enjoy up to two (2) single rounds of golf per membership every thirty (30) days at certain participating private golf and/or country clubs (each a “Participating Private Club”) (regardless of the number of holes or courses available at each Participating Private Club) with complimentary greens fees but subject to applicable cart fees, on a space available basis from Monday through Sunday; provided, however, tee times shall not be available before 2:00 PM local time on Saturdays and Sundays (availability on Mondays are limited as some Participating Private Clubs may be closed or unavailable). Such complimentary rounds of golf may not be used on holidays, during special events or at any other restricted times set forth above herein, and no more than two (2) complimentary tee times may be utilized at any one Participating Private Club in any 30-day period. PA reserves the right to impose additional restrictions on the availability of tee times at certain Participating Private Clubs during peak or high usage seasons, in its sole and absolute discretion. Members may play such rounds only at Participating Private Clubs located outside a seventy-five (75) mile radius from the member’s residence(s), business(es) and Home Club addresses. Members may also enjoy up to two (2) rounds of golf per membership every thirty (30) days at certain participating public clubs (each a “Participating Daily Fee Club”) with complimentary greens fees, subject to applicable cart fees, Monday through Friday and after 2:00 PM local time on Saturdays and Sundays. Such complimentary rounds at Participating Daily Fee Clubs may not be used on holidays or at any other restricted time set forth above herein. PA reserves the right to impose additional restrictions on the availability of tee times at certain clubs during peak or high usage seasons, in its sole and absolute discretion.
Members may book tee times generally between fourteen (14) days and thirty (30) days in advance at all Participating Private Clubs and Participating Daily Fee Clubs, unless otherwise stated herein or determined by any particular Participating Club from time to time.  

The two (2) complimentary rounds of golf per thirty (30) days may be used by the member, the member’s spouse, or eligible accompanied dependents, in any combination. Up to three (3) accompanied guests of members may enjoy a preferred guest fee rate, subject to applicable cart fees, as determined by the Participating Private Club(s) or the Participating Daily Fee Clubs (collectively, the “Participating Clubs”). All access is on a space available basis, as determined by the Participating Club. The number of available tee times may be subject to any restrictions, as determined by PA from time to time in its sole and absolute discretion.

Palmer Advantage Affiliate Clubs 
Members may enjoy certain access benefits, on a space available basis, at certain additional private golf and/or country clubs (“Affiliate Private Clubs”), subject to applicable greens fees and cart fees. Green fees and/or cart fees may be at reduced or set rates as determined by the particular Affiliate Private Club. Members may play such rounds generally only at Affiliate Private Clubs located outside a minimum of a seventy-five (75) mile radius from the member’s residence(s), business(es) and Home Club addresses; however, some Affiliate Private Clubs may impose a greater radius restriction, as determined by each Affiliate Private Club in its sole and absolute discretion.  Members may also enjoy reduced fees at certain participating public clubs (“Affiliate Daily Fee Clubs”), on a space available basis, subject to applicable cart fees.

Members may book tee times generally between fourteen (14) days and thirty (30) days in advance at Affiliate Private Clubs and Affiliate Daily Fee Clubs, with some variation as determined by each respective affiliate club in its sole and absolute discretion. Morning tee times on Saturdays and Sundays and access on holidays shall be at the sole discretion of each respective affiliate club.

Members must cancel their confirmed tee time at least twenty-four (24) hours prior to the tee time, otherwise the member shall be responsible for payment of an applicable no-show fee that shall be equal to the rack rate for the confirmed tee time. The no-show fee will be billed to the Member’s Home Club account or credit card on file. The same policy shall apply to short shows. For example, if a member reserves a tee time for four (4) players but only two (2) players show up, this is considered a short show. If this occurs, the member who requested the tee time will be charged a short show fee equal to the number of players not present, times the applicable rack rate for each such non-present confirmed player. If the 24-hour cancellation window falls on a weekend or holiday when the reservation center is closed, the Member must contact the club or course directly to cancel the tee time.

A listing of all participating clubs and affiliate clubs for all benefit levels is available at www.palmeradvantage.com or by contacting the Concierge (as that term is defined below herein).

International Affiliate Clubs
Members may enjoy certain benefits at participating international affiliate clubs, either on a complimentary and/or discounted basis, as provided herein, depending on whether the respective club is a “Participating International Club with Complimentary Golf” or a “Participating International Club”, respectively.

Members may enjoy up to two (2) rounds of golf, per participating club, per thirty (30) days (regardless of the number of holes or courses available at each participating club and/or golf course), with complimentary greens fees but subject to applicable cart fees, at certain Participating International Clubs with Complimentary Golf, on a space available basis; provided however, tee times are not available before 12:00 PM local time on Saturdays, Sundays and Holidays. Members may only play such rounds at Participating International Clubs with Complimentary Golf when traveling outside their country of residence and located outside a seventy-five (75) mile radius from the member’s residence(s), business(es) and Home Club addresses. Members shall be limited to a total of five (5) rounds of complimentary greens fees per membership in any one country in any consecutive twelve (12) month period but may otherwise and thereafter enjoy a 50% discount off the green fees at such participating clubs.

Members may book tee times up to thirty (30) days in advance, and the two complimentary rounds of golf per thirty (30) days may be used by a member, the member’s spouse, or eligible accompanied dependents in any combination. Up to three (3) accompanied guests of members may enjoy a preferred guest fee rate as determined by the Participating International Club.

Members may enjoy a 50% discount off green fees at Participating International Clubs not offering the complimentary golf benefits referenced herein.

Non-Golfing Benefits
Members may enjoy  access to the social, dining, athletic and/or tennis facilities, as applicable, of Participating  Private Clubs (including both Participating Private Clubs and Affiliate Private Clubs) located outside of a minimum seventy-five (75) mile radius (or greater radius imposed by certain participating clubs) from their residence(s), business(es) or Home Club addresses, in accordance with the standard guest policies determined by such respective clubs from time to time. Guest policies may limit tennis and athletic access to certain days or times, which are subject to change from time to time in the discretion of each participating club. Participating Private Clubs may, in their sole discretion, from time to time also offer special discounts on outings, monthly instructional clinics, or pro shop merchandise discounts. Members may be offered specially priced resort packages from time to time, depending on availability of participating resorts and subject to any limitations, exclusions and restrictions that may apply. Members will receive complimentary green fees with every two consecutive night stays at participating preferred golf club resorts. Benefits include preferred room rates, room upgrade, subject to availability, and priority check-in and late check out.

Participating clubs may also include private clubs which do not offer golf benefits, such as yacht clubs, dining clubs, athletic clubs and business clubs. Members may enjoy access to these benefits at fees determined by each respective participating club for the services provided, on a space available basis.

Travel Program Benefits
Members receive automatic participation in the Palmer Advantage Travel Program, which permits members to book a variety of airline, car rentals, hotel, cruise, cruise packages and condominium resort rentals through the Concierge. The terms and conditions of participation in the Palmer Advantage Travel Program are attached as Appendix A to these Terms and Conditions, are applicable to all participation in the Palmer Advantage Travel Program by any member, and are subject to change from time to time.

Members may enjoy access to special travel offers, discount rates, and automatic room upgrades at selected hotels and resorts, subject to availability. Members may purchase sporting, entertainment and show tickets online and/or through the Concierge, on a space available basis. Eligible Members may also receive Kingdom Magazine, delivered to the member’s home on an annual basis, which will include limited content specific to participating clubs. Some or all of the foregoing items and services may be provided by various third-party vendors, who have agreed to allow members to have preferred access or receive special offers. PA is not responsible for the services or benefits provided by any third-party vendor, and any issues with any third-party vendor must be addressed directly with the providing vendor. PA will provide information necessary to contact such vendor, upon request.

Reservations and General Terms

All reservations for usage of Palmer Advantage benefits must be made by contacting the Palmer Advantage Concierge (“Concierge”), which is available to members. The Concierge may be contacted by phone, both domestically and internationally, at numbers provided to members from time to time. Members may not contact participating clubs directly to make reservations.   

Eligible Members may also receive a Palmer Advantage benefits card. Such member cards will contain the Concierge phone number and may be requested to be shown at participating clubs in order to obtain access or services.

Palmer Advantage benefits may be modified, withdrawn and/or changed from time to time. Participating clubs are subject to change without notice, and may be added or removed from time to time. There is no guarantee that a specified number of clubs, or that specific clubs (including the member’s Home Club) will always participate in the Program. PA reserves the right to create additional privileges, rights, benefits and programs to be made available only to certain benefit levels, from time to time, in its discretion.

PA reserves the right to restrict participation in Palmer Advantage benefits to only those members of the Home Club who pay a required minimum “base dues” for their Home Club membership or to only those members who hold a certain minimum type or category of membership in their Home Club. For purposes of this Agreement, a “Home Club” is the private club at which a member’s base membership is located. Members do not hold “memberships” in PA or in the Program. A person or entity may not simultaneously participate at multiple benefit levels. A person or entity cannot participate in the Program, at any benefit level, more than once, regardless of the number of Home Club memberships such person or entity may own, and/or regardless of the number of different Home Clubs to which a person or entity may belong. In this context, a “person” includes any spouse or other person entitled to usage of a Home Club membership titled in the name of another person.     

PA retains the right, in its sole discretion, to determine whether a member is maintaining a “residence” at a particular location or locations. PA may in its discretion restrict the use of program benefits by members in certain areas where it deems a “residence” to be maintained, including but not limited to areas where the member owns or maintains vacation properties, second homes, rental properties or other properties that can or may be used as dwellings. PA’s determination as to whether a member is maintaining a “residence” in a location or locations will be final.

Each member agrees to abide by the rules and regulations of the participating club the member is visiting. Each participating club reserves the right to refuse access to any person that it deems to have violated or be in violation of any of its rules and regulations or other codes of conduct. Program benefits are nontransferable, and may not be offered, assigned or in any way transferred to any other person or entity.

PA makes no guarantees or representations regarding the availability of tee times. All tee times are provided on a space available basis only, first come, first serve. Except as otherwise noted herein, all members are responsible for payment of charges incurred through usage of their Program benefits, including any applicable sales taxes or other surcharges which may apply. Program benefits, including complimentary and/or reduced greens fees, are not available as part of a Group Booking. PA may determine in its discretion whether a request constitutes a “Group Booking”, but at a minimum a “Group Booking” is defined as any single booking which requires two (2) or more consecutive tee times at any one participating club on the same date. 

In order to allow third parties to administer and provide Program benefits described herein, PA must provide those third parties with certain information regarding members. By participating in the Program, each member hereby consents and expressly provides PA with permission to supply to third party vendors all information which each member has previously provided to his/her respective Home Club. No third party will be permitted to use such information for the purpose of solicitation, unless expressly authorized to do so by individual members. PA will supply only information which the member has already provided to the Home Club, and which is needed to facilitate Program benefits (as determined by PA in its reasonable discretion).

In the event of any claim, dispute or cause of action of any kind arising under or in any way relating to these terms and conditions, or to the participation of any member in any Program benefit level, the amount of damages suffered by any participating member shall be limited to an amount equal to the amount of upgrade dues paid by that member, if any, as consideration  for participating in their respective benefit level during the twelve (12) months immediately preceding the events giving rise to the cause, claim or dispute. Members agree that damages suffered by any individual participating member under these terms and conditions would be difficult to ascertain with any certainty and further agree that the above statement of liquidated damages represents a fair resolution of any claims, disputes or causes of action that a participating member may have now or in the future. All parties further agree and understand that PA is an independent entity, solely responsible for the administration of the Program, and no person or entity shall seek to hold any parent, subsidiary or affiliate of PA, including but not limited to Century Golf Partners Management, LP or any of its affiliates, responsible for any obligations or liabilities of PA related to the Program in any way.

Travel Program

Members in good standing may also be eligible to participate in the Palmer Advantage Travel Program (the “Travel Program”) at no cost. The Travel Program is administered and operated by International Cruise & Excursion, Inc., (“ICE”) also doing business as Our Vacation Center (the “Travel Program Administrator”). ICE is a third-party vendor, not affiliated with PA or any of its corporate affiliates, owners, members or subsidiaries in any way. Through a separate agreement with PA, ICE has agreed to permit members in good standing to participate in the Travel Program. The Travel Program is contained and described in these terms and conditions (the “Travel Program Terms and Conditions”, which can be found at www.palmeradvantage.com), which govern participation in the Travel Program, as amended by the Travel Program Administrator from time to time. By using the Travel Program, members agree to all of the Travel Program Terms and Conditions contained herein. PA is not a party to or a third-party beneficiary to any agreement between Travel Program Administrator and any participating member.

Participation in the Travel Program includes the ability to redeem (“Credits”) according to the rules described within these Travel Program Terms and Conditions. There is no charge for Members to receive Palmer Advantage Travel Program benefits. No Travel Program Membership benefits may be used for any commercial purpose, including rental or sale or barter. 

Loyalty Program

Participating members will initially be awarded Credits upon enrollment, and subsequently during each year of continued enrollment in the Program, referred to herein as “Automatic Credits.”  Members may also earn additional Credits when they use certain benefits as outlined herein and which are referred to as “Participatory Credits.” Credits awards may be redeemed as a form of partial payment for subsequent Travel Program transactions only but may not be redeemed for cash.  To earn or redeem Credits, the member must have an active Program benefits and be in good standing with the member’s Home Club.  

1.   Earning Automatic Credits.  An initial Credit award of $1100 is made upon enrollment in the Program, and an annual award $600 is credited each year in the form of additional Credits on the member’s anniversary date of Program benefits, as long as the member is in good standing with PA. Other restrictions may apply.

2.   Earning Participatory Credits. Members will earn a Credit award of $50 each time they play any golf course away from their Home Club so long as in each case they make their tee time reservation through the Concierge or online, and as long as the member is in good standing with PA. Members will earn a Credit award of $100 for each rental car reservation purchase or airfare reservation purchase so long as in each case they make the reservation purchase through the Concierge or online, and as long as the member is in good standing with PA. Other restrictions may apply.

3.   Redeeming Credits.  Credits have no actual cash value, but may be used as a form of payment at time of checkout on the net amount of any given Travel Program transaction, whether purchased online or offline through the Concierge.  Credits may not be used as a form of payment for any taxes, fees, travel insurance, shipping or handling charges.  When redeeming Credits as of a form of payment through the Travel Program, there is a minimum use requirement of $25 Credits on any given transaction. Each offering specified the number of Credits that may be applied as a form of payment in the description of each product or service. A member may redeem as many Credits as the member has in such member’s account up to the amount specified for any particular product or service. Credits may only be redeemed by the primary member(s) listed on the Program account, upon verification of membership information by the Concierge. Earnings and redemption options and schedules are available on-line at www.palmeradvantage.com or by calling the Concierge at 1-866-930-8770.  Credits redemptions may not be combined with any other discount or promotion.

4.   Cancellations. If the purchase of a Travel Program product or vacation is cancelled without penalty, the amount of any Credits redeemed to purchase that product or book that vacation will be refunded to a member’s Program account.  If cancellation of a vacation booked using Credits occurs within penalty, Credits will be the last funds applied against penalty. If any portion of Credits remains after penalty it will then be refunded directly into the Palmer Advantage account. If for any reason Credits is applied to a booking after booking has been made and a cancellation of the booking becomes necessary, Credits will be refunded to the Program account only after all applicable vacation provider and/or cruise line penalties have been paid by the member.  Upon cancellation or refund of the purchase of a Program product, Credits earned may be withdrawn at PA’s sole discretion.

5.   Limitations, Variations, and Inactivity.  The usage of Credits for redemption, including minimums and maximums, are subject to change at the discretion of Palmer Advantage, and without prior notice. Program accounts with Credits balances of less than $10 with no online or offline activity for two years may be closed at the sole discretion of PA. PA reserves the right to cancel or withdraw all Credits in a member’s Program account if the member does not remain in good standing with his/her Home Club for ninety (90) days or more. The amount of Automatic or Participatory Credits that may be earned or awarded is subject to change at any time, at the discretion of PA. In the event of such change, PA will provide advance written notice to all members. 

6.   Expiration and Termination. Unredeemed Credits expire at the end of a participating member’s upgrade term or any renewal thereof. Program benefits may be suspended if a member does not remain in good standing with such member’s Home Club, and PA may impose a reasonable fee for reinstatement or reactivation. Credits may not be used to pay reinstatement or reactivation fees. Members who resign or otherwise terminate their Program benefits, and then reinstate such benefits at a later date, are no longer eligible to receive Credits or participate in the Credit program, unless expressly approved in writing by PA. Credits have no cash value and are not transferable. Automatic Credits expire twenty-four (24) months after they are awarded, but may be used for future travels as long as the travel is booked within twenty-four (24) months after being awarded and the travel is completed within thirty-six (36) months after being awarded Participatory Credits expire twelve (12) months after being awarded.

7.   Concierge.  Members may contact Palmer Advantage at 1-866-930-8770 if any such member believes there are any Credits amounts that have not been credited to his/her membership account or for any questions related to available Credits balance.

Photo Release and Testimonials

Members grant to PA and its affiliated companies, subsidiaries, and business partners (collectively, “Palmer Advantage”) the right to take photographs (or to arrange to have photographs taken) of member, member’s spouse and eligible dependents and authorize PA to use and publish the same in print and/or in electronic format, and members further agree that Palmer Advantage may use any such photographs of member, member’s spouse and eligible dependents, if applicable, including member’s image(s) and/or likeness and/or the image(s) and/or likeness of member’s spouse and eligible dependents, with or without identifying the names(s) of the person(s) in the photograph(s), without compensation, for any lawful purpose, including, but not limited to, publicity, illustration, advertising and web content. Members understand, consent and agree that their written and/or photographic input may be used in connection with publicizing and promoting Program benefits and/or Palmer Advantage, and members further agree to provide an unlimited, perpetual royalty free license to use such input in its publications, sales collateral, websites, and/or in any other printed or electronic publications at any time without any conditions or restrictions. Members agree that they will make no monetary or other claim against Palmer Advantage for the use of any such statement or image. In addition, members waive any right to inspect or approve the finished product, including written copy, wherein their likeness or testimonial appears. Members shall hold harmless and release Palmer Advantage from all claims, demands and causes of action which any member, member’s heirs, representatives, executors, administrators or any other persons acting on any member’s behalf or on behalf of any member’s estate have or may have by reason of this authorization. Testimonials found on this site or other related Palmer Advantage communications are examples of what members have said about the Program and may have been received via text, audio or video submission. They are individual, real life experiences and do not reflect the experience of every member. Testimonials are given verbatim except for correction of grammatical or typing errors. Some may have been shortened, meaning not the whole message is displayed. No compensation shall be provided for these testimonials.

“The following terms and conditions apply when booking or redeeming any travel, merchandise or wine through Palmer Advantage’s third-party travel administrator International Cruise & Excursion Gallery. Inc.”

These Terms and Conditions (the "Terms and Conditions") set forth a legally binding agreement between International Cruise & Excursion Gallery, Inc. ("ICE") and each purchaser who enrolls into the subscription, and/or purchases products and services (“Purchaser” “Subscriber” “Member” “Traveler” “Passenger” “Redeemer” “You”) through any program affiliated with or doing business with ICE, including, but not limited to, the Palmer Advantage program (“Palmer Advantage”). Please review these Terms and Conditions thoroughly as well as all terms and conditions and policies and procedures supplied by the provider of any product or service offered through Palmer Advantage ("Provider Terms"). By purchasing products and services through ICE in connection with the Palmer Advantage program, Purchaser acknowledges and agrees to be bound by these ICE Terms and Conditions, Provider Terms, which are incorporated herein and Purchaser accepts these ICE Terms and Conditions on the behalf of any traveling companion(s), and/or guests (including minors and those under any disability) (collectively, “Guests”). Additionally, Purchaser agrees that it is Purchaser’s sole responsibility to inform any traveling companion(s), guests, or the users of any product or service purchased through ICE in connection with the Palmer Advantage program of the contents of these ICE Terms and Conditions and all applicable Provider Terms.

NO PURCHASER SHOULD RELY UPON REPRESENTATIONS OTHER THAN THOSE INCLUDED IN THIS CONTRACT.

FULFILLMENT SERVICES

Palmer Advantage purchases, benefits and transactions are administered and fulfilled by International Cruise & Excursion Gallery, Inc. , d.b.a. ICE (“ICE”), and d.b.a. Our Vacation Center ("OVC"),under agreement with American Express Travel. ICE is located at 7720 N. Dobson Rd., Scottsdale, AZ 85256. ICE is a registered seller of travel in the following states: Florida #ST-29452, Washington UBI #602 443 155 001 0001, Hawaii #TAR- 5192 and California #CST 2066521-50. Registration as Seller of Travel does not constitute approval by the State of California. ICE is not a participant in the California Travel Restitution Fund. California requires certain sellers of travel to have a trust account or bond. ICE maintains a Consumer Protection Bond issued by International Fidelity Insurance Company in the amount of $100,000.00

Correspondence, including tickets and confirmations, will originate from OVC. Credit/debit card purchases may also result in a charge to purchaser's credit/debit card from OVC for both the deposit and any subsequent payments including any booking fees for transactions as identified during the travel purchase.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA's products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

In states that ICE carries its own producer license, or equivalent, the numbers are (AL 775746; AZ 1099672; CT 2485378; HI 447049; ID 593498; MA 2017779; MI 0111010; MT 100129788; OH 1128528; PA 794952; SC 210204; WV 100231297).

PROVISION OF INFORMATION

Travel, travel provider, and product and service information provided to Purchaser is based on information received from third party providers. While ICE makes reasonable efforts to ensure that this information is accurate and complete, ICE expressly disclaims liability for inaccurate, incomplete, or misleading information.

MODIFICATIONS OF THE TERMS AND CONDITIONS

These Terms and Conditions are subject to change at the discretion of ICE without prior notice. By purchasing products and services through Palmer Advantage, Purchaser acknowledges and agrees to be bound by any posted revisions to these Terms and Conditions. If any provision in these Terms and Conditions is unenforceable, the unenforceability will not affect the validity of any other provision.

NO COMMERCIAL USE

Palmer Advantage purchases, benefits and transactions may not be used for any commercial purpose, sold, bartered, or exchanged for any other consideration. Failure to adhere to this limitation will result in the termination of website access benefits, the cancellation of all unredeemed certificates, and the retention of all payments made by Purchaser up until such prohibited use is discovered by Palmer Advantage.

ICE’s ROLE

Purchaser and ICE are dealing at arms' length, creating a commercial relationship. ICE is not the Purchaser’s agent or Purchaser’s fiduciary. By purchasing products and services through Palmer Advantage, Purchaser acknowledges and agrees that no such agent or fiduciary relationship exists between Purchaser and the ICE. ICE is acting as an intermediary for the provider of any product or service, and for any travel provider in selling services, or in accepting reservations or bookings for services that are not directly supplied by ICE.

AVAILABILITY

All products and services offered through Palmer Advantage (including travel products such as air, car, hotel, attraction tickets, ground transportation, tours, etc.) are available for purchase through Palmer Advantage by Palmer Advantage account holders only. All offers are based on availability and travel products are not guaranteed until confirmation is received from the travel provider or supplier directly through Palmer Advantage.

SAVINGS CREDITS

Purchaser may initially be awarded Savings Credits (“Savings Credits”) upon Palmer Advantage account activation, anniversary of the enrollment, and subsequently when making qualifying purchases through Palmer Advantage, as applicable. Savings Credits will be credited to your Palmer Advantage account and may be redeemed as a partial payment for subsequent Palmer Advantage purchases. To be awarded or to redeem Savings Credits, Purchaser must maintain an active Palmer Advantage account.

Earning Savings Credits. Purchaser may be awarded an initial amount of Savings Credits upon Palmer Advantage account activation, and additional Savings Credits may be awarded on qualifying travel transactions through Palmer Advantage. The Savings Credits award amount is based on the net amount of any individual transaction, excluding taxes, fees, travel insurance, shipping or handling charges. Savings Credits award amount will vary at ICE’s sole discretion. Savings Credits awarded on travel transactions will be applied to the available balance in Purchasers Palmer Advantage account within seven (7) to ten (10) business days following the travel departure date indicated on the reservation confirmation. The amount of Savings Credits awarded per transaction, including minimums and maximums, are subject to change at the sole discretion of ICE, and without prior notice. Other restrictions may apply.

Redeeming Savings Credits. Savings Credits have no actual cash value, but may redeemed as a form of partial payment, at time of checkout, on the net amount of select travel or Palmer Advantage transaction, whether purchased online or offline. Savings Credits may not be redeemed toward payment for any taxes, fees, travel insurance, shipping or handling charges. Each Palmer Advantage product and service specifies the amount of Savings Credits that may be applied as a form of partial payment in the description of the product or service. Purchaser may redeem as many Savings Credits as Purchaser has available in Purchaser’s Palmer Advantage account up to the amount specified for any particular product or service. Savings Credits may only be redeemed by the primary account holder(s) listed on the Palmer Advantage account, upon verification of the Palmer Advantage  account information by a Palmer Advantage representative. Earnings, redemption options and schedules are available online at www.palmeradvantage.com or by calling Palmer Advantage customer service. Savings Credits redemptions may not be combined with any other discount or promotion.

Purchase Cancellations. If the purchase of a Palmer Advantage product or service is cancelled without penalty, any Savings Credits redeemed to purchase that product or service may be refunded to the Purchaser’s Palmer Advantage account. If cancellation of a product or service using Savings Credits occurs within penalty, Savings Credits will be the last funds applied against penalty. If any portion of Savings Credits remains after penalty it may be refunded directly into the Purchasers Palmer Advantage account. If for any reason Savings Credits are applied to a travel booking after booking has been made and a cancellation of the travel booking becomes necessary, Savings Credits may be refunded to the Purchaser’s Palmer Advantage account only after all applicable provider penalties have been paid by the Purchaser. Upon cancellation or refund of a Palmer Advantage product or service, Savings Credits awarded may be withdrawn at ICE’s sole discretion.

Limitations, Variations, and Inactivity. The usage of Savings Credits for redemption, including minimums and maximums, are subject to change at the discretion of ICE, and without prior notice to Purchaser. Palmer Advantage accounts with Savings Credits balances of less than $10 that have not had any online or offline activity for two years may be closed at the sole discretion of ICE. Palmer Advantage account may be suspended if Purchaser does not remain in good standing with the Palmer Advantage account. ICE may impose a reasonable fee for reinstatement or reactivation. Savings Credits may not be used to pay reinstatement or reactivation fees. ICE reserves the right to cancel or withdraw all Savings Credits in a Purchaser’s Palmer Advantage account if the member does not remain in good standing with the  Palmer Advantage account for ninety (90) days or more.

Expiration and Termination. Unredeemed Savings Credits expire within twelve (12) months of issuance and/or upon termination of Purchaser’s Palmer Advantage account or any renewal thereof. Savings Credits have no cash value and are not transferable.

Customer Service. Please contact Palmer Advantage customer service for any Savings Credits questions.

Vacation Cash

Vacation Cash may be applied towards the purchase of future cruise, hotel, air, or resort bookings made over the phone with Us only. Limitations apply when redeeming Vacation Cash for air travel. Vacation Cash may not be used for car rentals, travel insurance, or merchandise (as available). Additional Vacation Cash may not be combined with any other discounts, promotions, or loyalty currency. Vacation Cash has no cash value and expires if not used within thirty (30) days of its issuance, unless stated otherwise. In the event that you cancel your booking that was made using any amount of Vacation Cash, the Vacation Cash will be the last funds applied against any cancellation penalty, as applicable.

PRICES AND RATES

The price or rate of products and services listed for each product or service is based on the terms and conditions of the actual product description within each individual transaction. Government fees, fuel surcharges, and taxes are additional, unless otherwise stated. Travel product prices or rates are based on space availability and subject to change without notice. Additional fees may apply. Special prices or rates may not be applicable with other offers or promotions. All offers and upgrades are for selected dates and are subject to availability. Other restrictions may apply. All prices or rates and dates may not be available at time of booking. All information is subject to change without notice. In addition, all travel providers retain certain rights to increase fares and rates (including, without limitation, taxes, service charges, airport charges, and government fees), modify itineraries, change availability, and changes and/or discontinue promotions and/or special offers, at any time for any reason. Any increase in price or rate imposed by the travel provider will be passed on to Purchaser, and Purchaser agrees to such increase, unless otherwise stated in the terms and conditions of the individual transaction.

TRANSACTION FEES; CERTIFICATE REDEMPTION

1. Processing fees may be charged and are subject to change, from time to time, at the sole discretion of ICE without prior notice.
2. A Call Center Fee will be charged per booking for car and hotel, and per ticket for airlines ONLY when you call into Palmer Advantage to book or arrange travel. You can avoid the Call Center Fee by booking your car, hotel, and airline ticket online through the website. The Call Center Fee may vary based on your membership type and the Call Center Fee may vary from time to time at the discretion of ICE. Savings Credits may not be used as a form of payment for the Call Center Fee.
3. Any Certificates issued to you as part of a Subscription enrollment, or otherwise, may require a redemption fee that will be charged when booking the respective travel. The redemption fee may vary from time to time in the sole discretion of ICE. See the Certificate for full terms and conditions related to the activation, redemption, and any associated costs that will be the Subscribers responsibility.

CURRENCY

All fees and charges are stated and payable in United States Dollars (USD).

PAYMENT

Palmer Advantage products and services may be purchased with any valid credit card. Purchaser may purchase products or services with a debit card that displays a Visa or MasterCard logo. Charges usually occur on the same business day, but may take up to three (3) business days to be processed. If there are any complications with your credit card or debit card transaction, ICE will make reasonable efforts to contact Purchaser, but ICE reserves the right (without refund or credit) to cancel a confirmed booking if payment is denied by Purchaser’s financial institution. Purchaser will be responsible for any travel provider penalties assessed due to a payment being rejected by Purchaser’s financial institution. Additionally, ICE, as the travel administrator for the Palmer Advantage program, will assess a $25.00 USD fee per person if any transaction is denied by Purchaser’s financial institution at any time after a deposit is taken; after final payment has been taken, the fee is $50.00 USD per person. To make other final payment arrangements or if Purchaser experiences technical difficulties with the website and is not sure of the status of a reservation or payment, call Palmer Advantage customer service for assistance.

In the event that Your credit card is declined at the time that ICE attempts to process any payment contemplated by this Agreement, You hereby authorize ICE to attempt to charge such card for lesser amounts until the charge is accepted. ICE agrees to provide you with pro-rated access to benefits in the event that ICE receives a partial payment as contemplated by this Section. By charging Your credit card for a lesser amount than the amount that is due, ICE does not, and shall not be deemed to, waive its right to payment in full for any amounts payable by You to ICE.

BOOKING CANCELLATION/CHANGES

The fees assessed by ICE and/or travel provider as a result of a cancellation or change are set forth on the Booking Confirmation and apply to all transactions purchased through Palmer Advantage. Each travel provider has specific cancellation policies and penalties separate and apart from ICE. Travel provider policies may treat name changes and departure date changes as cancellations.

In the event Purchaser must cancel any travel booking, please call Palmer Advantage customer service representative immediately, or in writing, at the following address: Palmer Advantage Attn: Cancellations, at 7720 N. Dobson Rd., Scottsdale, AZ 85256, or by calling the Concierge at 866-930-8770. Cancellations will be effective as of the date of receipt of the request (“Cancellation Date”). It is the Purchaser’s responsibility to ensure cancellation requests are properly received by Palmer Advantage. Refunds may take up to eight (8) weeks from the Cancellation Date.

If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.

LIMITATION OF LIABILITY

ICE does not assume any liability or responsibility, without limitation for, damage, expense, inconvenience, loss, injury, death or damage to persons or property on any Cruise, RESORT/HOTEL or on any aircraft/ship in transit to and from Cruise, or RESORT/HOTEL, or for any cause whatsoever due to delays, cancellations due to nature, Oil Spills, mechanical breakdown, strikes, civil unrest, Terrorism (or Threat of Terrorism) or acts of God.

ICE SHALL NOT BE LIABLE FOR AND DO NOT ASSUME ANY LIABILITY OR RESPONSIBILITY FOR ANY LOSS, DAMAGE, DELAY, DEATH OR INJURY TO PERSON OR PROPERTY ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF THE TRAVEL PROVIDERS, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. ICE LIABILITY FOR ANY CLAIM ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF ICE WILL BE LIMITED TO THE FEES PAID BY PURCHASER TO ICE FOR THE TRAVEL PURCHASE. IN NO EVENT WILL ICE BE LIABLE FOR SPECIAL, CONSEQUENTIAL, LIQUIDATED, INCIDENTAL, INDIRECT, EXEMPLARY, MORAL OR PUNITIVE DAMAGES EVEN IF NOTIFIED OF THE POSSIBILITY OF SAME. THIS LIMITATION SHALL ALSO APPLY TO ICE AFFILIATED COMPANIES, SUCCESSORS, ASSIGNS AND AGENTS OF ICE.

GOVERNING LAW

The fulfillment of the travel benefits, these Terms and Conditions and/or vacation certificates of the Palmer Advantage program shall be governed exclusively by and construed under the laws of the State of Arizona without regard to conflicts of law principals. Purchaser consents and waives its objection to the non-exclusive personal jurisdiction of and venue in the Arizona state courts situated in Maricopa County, Arizona and the United States District Court for the District of Arizona for all cases and controversies relating to or arising out of this program. PURCHASER AND/OR GUESTS EXPRESSLY WAIVE ALL RIGHTS TO TRIAL BY JURTY. In the event a Purchaser or Purchaser’s Guest in initiates an action at law or in equity and ICE prevails, Purchaser and/or Guest shall, without limitation, pay all costs incurred by ICE in defending such action, including reasonable attorney’s fees, paralegal fees and court costs.

CLASS ACTION WAIVER

(i) MEMBER AND ICE AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER MEMBER NOR ICE WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH MEMBER OR ICE ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. MEMBER AND ICE FURTHER AGREE THAT NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF MEMBER, ICE, AND ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING.  (ii) IF THE CLASS ACTION WAIVER (WHICH INCLUDES A WAIVER OF PRIVATE ATTORNEY-GENERAL ACTIONS) HEREIN IS FOUND TO BE ILLEGAL OR UNENFORCEABLE AS TO ALL OR SOME PARTS OF A DISPUTE, WHETHER BY JUDICIAL, LEGISLATIVE, OR OTHER ACTION, THEN THIS SECTION WILL NOT APPLY TO THOSE PARTS. INSTEAD, THOSE PARTS OF THE DISPUTE WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION

DISPUTE RESOLUTION POLICY

Any and all disputes, claims or controversies whatsoever, whether based on contract, tort, statutory, constitutional or legal rights, arising from or relating to the sale, booking, processing or payment of any cruise and travel benefits or vacation club membership services, programs or products, including but not limited to alleged violations of civil rights, discrimination, consumer protection or privacy laws, or for any losses, damages or expenses, by and between or among You and Us and its heirs officers, directors, employees, agents, business partners, suppliers or vendors shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association ("AAA") to be conducted in Maricopa County, Arizona, U.S.A., to the exclusion of any other forum. You hereby consent to jurisdiction and waives any venue or other objection to the arbitration proceeding taking place in Maricopa County, Arizona.  The arbitration proceeding shall be administered by the AAA under its Commercial Arbitration Rules and the fee schedule in effect at the time the proceeding is commenced. 

The arbitration proceeding shall be governed by the Federal Arbitration Act, 9 U.S.C. §1 et. seq. ("FAA") and a final judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof.  Either party may elect to participate in the arbitration telephonically.  The parties shall be permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure.

Except to the extent the parties' procedural or substantive rights are governed by the FAA and the federal common law relating to arbitration, this Dispute Resolution Policy shall be governed by the laws of the State of Arizona without regard to its choice of law and conflict of law rules.

The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, and shall not be joined or consolidated with another claim or proceeding between one of the parties and any other entity or person.  The arbitrator selected under this Dispute Resolution Policy shall have no authority to arbitrate claims on a class-wide, collective, group or consolidated basis. 

The parties further expressly agree that (i) the arbitrator's decision will be final and binding; (ii) the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; (iii) the arbitration shall be conducted in the English language; (iv) the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, its reasonable attorneys' fees, the costs and expenses of the administration of the arbitration proceedings including the AAA filing fees, and any costs and attorneys' fees incurred in executing on or enforcing the arbitration award; and (v) the arbitral award shall be issued in Maricopa County, Arizona.

Except as otherwise provided herein, no party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter shall have been submitted and determined as provided herein and then only for the enforcement of the arbitration award.  Notwithstanding this Dispute Resolution Policy, We may as necessary apply to a court of competent jurisdiction in Maricopa County, Arizona to seek injunctive relief relating to the unauthorized use of Our trademarks, trade name, or other intellectual property (the "Marks"), or to otherwise protect its goodwill and reputation associated with the Marks.  The institution of any such action for injunctive relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration.  

Judgment upon the arbitral award or decision may be entered by the Maricopa County Superior Court or the United States District Court for the District of Arizona, or application may be made to such court for the judicial confirmation of the award and order of enforcement, as the case may be, if the Arbitrator's award or decision is not complied with within seven (7) days of the issuance of the award or decision.

Telephonic Communications and Agreement to be Contacted

You acknowledge that telephone calls to or from us may be monitored and recorded and you agree to such monitoring and recording. 

You verify that any contact information provided to us, including, but not limited to, your name, mailing address, email address, your residential telephone number, and/or your mobile telephone number, is true and accurate.  You verify that you are the current subscriber or owner of any telephone number that you provide to us. Should any of your contact information change, including your telephone numbers, you agree to notify us before the change goes into effect.   You agree to indemnify, defend and hold us harmless from and against any and all claims, losses, liability, costs and expenses (including reasonable attorneys’ fees) arising from failure to update your contact information (including your telephone number), your voluntary provision of a telephone number that is not your own, and/or from your violation of any federal, state or local law, regulation or ordinance. 

You acknowledge that by voluntarily providing your telephone number(s) to us, you expressly agree to receive prerecorded voice messages and/or autodialed calls or text messages from us related to offers, your account, any transaction with us, and/or your relationship with us. You also agree that we may obtain, and you expressly agree to be contacted at email addresses, mailing addresses and phone numbers provided by you directly. These telephone calls and text messages may include, for example, confirmation of reservation requests, changes to your reservations or account, and account collections and reminders. You agree to receive calls and text messages even if you cancel your account or terminate your relationship with us, except if you opt-out, as provided below. Consent to receive automated marketing calls/texts is not a condition of purchasing any goods or services.  Calls or text messages to you may be made by or on behalf of us even if your telephone number is registered on any state or federal Do Not Call list. You acknowledge that you may incur a charge for these calls or text messages by your telephone carrier and that we are not responsible for these charges.      

You may opt-out of automated calls or text messages at any time. To opt-out of text messages, reply STOP to any text message you receive.  For help, text HELP.  You acknowledge and agree that you may receive a text message confirming your opt-out.  To opt-out of automated telephone calls (but not text messages), call 855-678-8731 or email optout@ourvacationcenter.com.  Please allow up to thirty (30) days to process any opt-out request.  Please note that if you opt out of automated calls, we reserve the right to make non-automated calls to you relating to your account, any transaction, account collections, or otherwise relating to your relationship with us. Your obligations under this Section shall survive termination of these Terms and Conditions.

AGE AND OTHER RESTRICTIONS

Purchasers are required to be 21 years of age or older. Guests under the age of 21 must be accompanied by a parent, relative, or guardian 25 years or older as part of the travel transaction. Some travel providers may have additional age related and/or physical restrictions. Please note the terms and conditions on the individual product or service description for more details.

ADDITIONAL TRAVEL PRODUCTS AND SERVICES TERMS AND CONDITIONS

The following Additional Terms and Conditions apply to purchases of travel products and/or services and in the event of any conflicts between this section and the any other section of the Terms and Conditions, these travel products and/or services terms and shall take precedence and prevail with respect to the purchase of travel products and/or services by Palmer Advantage Purchasers.

Booking Confirmation/Travel Receipt. Reservations must be confirmed in writing electronically by the Palmer Advantage or its assignee ("Booking Confirmation/Travel Receipt"). This document will be sent to Purchaser within two (2) weeks of the booking date. Multiple Booking Confirmations/Travel Receipts will not be issued. Travelers' names on the Booking Confirmation/Travel Receipt must accurately reflect their complete legal names as they appear on their respective proof of citizenship documents. It is Purchasers’ sole responsibility to review and verify all information on the Booking Confirmation/Travel Receipt for accuracy and completeness, and check the spelling of all names carefully. Notify the Palmer Advantage customer service immediately if any changes or corrections are needed. Failure to do so constitutes acceptance of the information contained on the Booking Confirmation/Travel Receipt as accurate.

Maximum Occupancy. In no event may the total number of people booked exceed the maximum occupancy set forth by the travel provider.

Identification Documentation. Travel providers may require that Travelers have in their possession proper documentation required by the United States and/or any foreign countries visited. The names on the Booking Confirmation/Travel Receipt must match such documentation exactly. Travelers are advised to consult with the appropriate governmental agencies and embassies to determine what documentation will be required for travel. ICE assumes no responsibility and does not represent or warrant the accuracy of any information or advice given regarding any travel documentation. No refund will be issued if Travelers fail to bring proper documentation and are refused travel provider service/accommodation.

Travel Documents. Booking Confirmations will be sent electronically unless otherwise noted on the terms and conditions of the individual product description. If paper vouchers are required, they will be sent overnight to the billing address of the credit card provided by Purchaser approximately two (2) weeks prior to travel. If vouchers are used in any transaction, they are valid only for the person(s) named thereon and cannot be transferred or modified without the travel provider's prior written consent. When a name change is required additional fees may apply. Notify Palmer Advantage customer service immediately if changes or corrections are required. Travel Destinations. Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Palmer Advantage urges Travelers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov.

BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, ICE DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

ADDITIONAL GOLF TERMS & CONDITIONS

The following Additional Golf terms and conditions apply to purchases of golf or golf products and/or golf services. In the event of any conflicts between this section and the any of the Terms and Conditions, these Additional Golf terms, shall take precedence and prevail with respect to the purchase of golf or golf products and/or services by Palmer Advantage  Purchasers.

Cancellation and Modification. Golf reservations are non-refundable within 24 – 72 hours of the tee time or as determined by the golf course. Cancellations outside of the golf course cancellation period may be made by calling Palmer Advantage customer service. Purchaser may receive a confirmation of the cancellation within 24 hours. If the golf course officially closes, contact Palmer Advantage customer service for assistance with rebooking or refunding golf tee time reservations. Reserved tee times cannot be moved to another course, date or time. The displayed golf course, date and time is when the round must be played unless Purchaser gives prior notice and receives confirmation directly from the Palmer Advantage customer service. If Purchaser fails to show up for a reserved tee time, no refund will be honored.

ADDITIONAL MERCHANDISE TERMS AND CONDITIONS

The following additional merchandise terms and conditions apply to purchases of products and services through International Cruise & Excursion Gallery, Inc. (herein as “We,” “Us,” “Our”). In the event of any conflicts between this section and the any section of the Terms and Conditions, these additional product and service terms shall take precedence and prevail with respect to the purchase of merchandise through Us.

Sales Tax. We are required by law to collect and remit applicable sales tax to each state for all purchases, including shipping and handling charges. When applicable, sales tax will be automatically calculated during the online checkout process.

Shipping and Handling (S/H). Products may only be shipped to a valid United States address in the Contiguous 48 States. Shipping and handling charges are automatically calculated on a per-item basis and after Purchaser provides the "Ship To Address" information. We cannot ship to a PO or APO address. We reserve the right to restrict delivery to certain remote locations. Products ordered together may not necessarily ship together. Please allow processing time for all orders. Stock items are shipped via standard ground service within 2-3 business days. For items shipped directly from the manufacturer, (drop ship items), please allow 1-8 weeks for delivery, depending on the item. Some items may take longer for delivery such as Furniture and Large Appliances.

Prices and Expiration. Except where otherwise noted, the displayed list price on the website may represent the full retail price suggested by the manufacturer and/or supplier; or may be estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The product list price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the list price may represent an “open-stock” price, the aggregate of the manufacturers estimated or suggested retail price for each of the items included in the set. All prices are subject to change without notice, and we disclaim any such liability or responsibility for rapidly changing prices. In the event of an erroneously published price, We reserve the right to cancel the order.

Products. All items are manufactured by independent suppliers. We and Our subsidiaries, affiliates and agents make no guarantees, warranties or representations of any kind, expressed or implied, with respect to suppliers items, and shall not be liable for any loss, expense, accident, or inconvenience that may arise in connection with the use of supplier items, or as a result of any defect in or failure of supplier items. Manufacturer's unforeseen product shortages or technical advances may necessitate the shipment of updated, or a different manufacturer's updated or similar product, each of which will be of equal or greater value than the product ordered, at no additional cost. Model numbers are included on the product detail page and pertain to the item shown, not the substituted product. Model numbers may be unique to this website and may not match manufacturer's retail model numbers. We attempt to be as accurate as possible. However, We do not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free. If a product received is not as described, Purchaser’s sole remedy is to return it in unused condition.

Cancellations. Due to our automated order processing system, We cannot cancel an order; however, We offer a thirty (30) day return policy, from the receipt of order.

Returns. If Purchaser is dissatisfied with a merchandise purchase, Purchaser must return the item in saleable condition, within thirty (30) days of receipt of order. We will gladly exchange the item or credit your account or issue credit to the credit card used for the merchandise purchase. A re-stocking fee may apply and freight charges are non-refundable. Merchandise purchased as a set may not be retuned individually. To help Us maintain quality standards and understand the reason for the return, We require  that Purchaser calls Our customer service to obtain a Return Authorization number (RA#). All returns should be shipped via the method received, using the RA label provided. We will promptly process the return upon receipt. If Purchaser has misplaced the packing slip, please include a note inside the package with the following information: name, address, order number and items ordered. Please allow a reasonable processing time to process the return and issue a credit. In the rare event the ordered merchandise arrives damaged, please note the damage on all copies of the delivery receipt before signing. Retain a copy of the receipt and call Palmer Advantage customer service immediately. All damages must be reported within 24 hours of receipt.

Merchandise Best Price Guarantee: The Best Price Guarantee applies only to rates or prices both advertised and available to the general public on an English language website. The Best Price Guarantee applies only to the base cost of the Product, not including taxes, service fees or other charges. Best Price Guarantee does not apply to rates or prices offered on other membership program websites, corporate discounts, military rates or prices, group, charter, negotiated rates or prices, flash sales rewards program, incentive, meeting, convention, consolidator or interline rates, rates obtained via auction or similar process, available by using a coupon/voucher or other promotion not offered to the general public or a pay in advance coupon/voucher promotion. The lower rate or price may not come from a website where you have to call to get the rate or price, or from an e-mail. The rate or price must be viewable, quoted, booked, and paid for in US dollars (without reference to currency converters). Lower rates or prices do not include errors or mistakes.

ADDITIONAL WINE TERMS & CONDITIONS

The following terms and conditions apply to purchases of wine or wine products and services through the Website. In the event of any conflict between this section and any section of the Terms and Conditions, these terms shall take precedence and prevail with respect only to the purchase and shipping of wine or wine products and services by Members.

Providers. Where local law allows, We have chosen WineDirect, Inc., to select the wines and operate the wine benefits program on International Cruise & Excursion Gallery, Inc.’s (“We,” “Us,” “Our”) behalf. WineDirect, Inc., uses suppliers’ direct to consumer shipping permits and ships in accordance with direct shipping laws for states where we ship.  ALL ALCOHOLIC BEVERAGES PURCHASED THROUGH US, ARE SOLD BY THE LICENSED SUPPLIER AS SELLER OF RECORD. We and WineDirect, Inc., make no representation of the legal rights of anyone to ship or import alcoholic beverages into any state.  All redemption of Member benefits will be facilitated by Us.  Due to state laws, wine can be purchased by adults 21 years and older.

Age Restrictions. Members must be at least 21 years of age to purchase wine products and to sign for the delivery of wine products. Proof of age will be required to receive wine shipments. Individuals below the legal drinking age may purchase non-alcoholic products from the website. Drinking wine may increase risk for cancer, and, during pregnancy, can cause birth defects.

Confidential Information. Members are solely responsible for protecting their user names and passwords from any unauthorized purchasers including minors.

Sale and delivery. We provide for the sale of wine products and services in the United States and will only be shipped where it is not prohibited by law. Wine Direct does not deliver wine or other alcoholic beverages outside the United States. Sales are subject to all Federal, State and Local laws and regulations regarding the sale and delivery of wine and alcoholic beverages, including the payment of all applicable Federal, State and Local taxes. Members who do not reside in areas where the delivery of wine is legal, or live outside the United States, or reside in areas where We, at Our sole discretion elect not to deliver wine, may purchase non-alcoholic products.

Parental Control Protections. As required by the Communications Decency Act of 1996, We hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to content including alcohol purchases that may be harmful to minors.

No Warranties. To the extent permissible under law, We disclaim any and all warranties, express or implied, for any product or service sold on the Website, beyond warranties provided by the supplier or manufacturer.

Limit of Liability. We shall be held harmless and otherwise disclaim any liability, without limitation, for any loss, injury, death or damage to persons or property, stemming from or otherwise related to the products and services sold on the Website. Further, in no event shall We be liable for any indirect, punitive, incidental, special, consequential, lost profits, loss of use, or any other damages whatsoever, without limitation, arising out of or in any way connected to the products and services sold on the Website. Inclusion of any product or service on the Website does not constitute an endorsement by Us.

Return Policy. Wine is not returnable. In the event a bottle of wine is damaged due to errors in packing or shipping, We reserve the right to either send a replacement bottle or issue a credit for discount towards future purchases equal to the value of the damaged wine.

Wine Best Price Guarantee. Our Best Price Guarantee is only applicable against the winery’s price as listed on its web site at the time of purchase or within 24 hours after purchase. Customers must provide verifiable proof of the lower price, which must be available to the general public. Prices for wine club members, certificate-holders, recipients of e-mails or other restricted sales will not be honored. If Customer finds that the winery is charging a lower price for the exact same product, including vintage, the Administrator will issue a credit for the difference in price to the card used to purchase the wine from Us.

Shipping.

A.Must be 21 years of age to Order and Sign for Delivery. We strongly recommend sending all orders containing alcoholic items to a daytime or business address in order to ensure completed delivery. Alcoholic shipments will require a signature by persons of at least 21 years of age for delivery. By placing an order through Us, the Member is representing him/herself to Us as being at least 21 years of age and that the person to whom it is being shipped is at least 21 years old.  Member is responsible for incomplete deliveries and shipments, including but not limited to, restocking fees and/or reshipping costs.

B.No PO Boxes. USPS regulations restrict shipping alcohol to PO Boxes or APO/FPO addresses.

C.Not all states are eligible for delivery of alcohol. Shipments are only within the continental United States. Listed shipping rates are valid only for those shipments within the continental US and are limited to the states that wineries can ship to. The states that allow wine delivery may change without notice, and not all winery products are eligible to be shipped to the same states. We cannot ship wine to the following states: AK, AR, AL, DE, HI, KY, MS, OK, RI, UT, and VA.

D.Consider the Weather. Temperature variances can occur during the summer months and it is the Member’s responsibility to consider the necessary packaging in order to protect their wine purchases. We may at times make suggestions such as overnighting shipments or suggest to hold the shipments back in order to ensure the integrity of the wines due to inclement weather. Member will have the ability to purchase cool pack and/or air shipping to protect packages from heat spikes when ordering.

E.Weekend or Holiday Delivery. Weekend or holiday delivery of wine is not  available. All UPS and FedEx delivery attempts will be made Monday through Friday during normal business hours of 9AM to 5PM.

Wine Travel Packages. Wine travel packages are covered as vacation packages within the Palmer Advantage Terms and Conditions.

ADDITIONAL CRUISE AND RESORT CERTIFICATE TERMS AND CONDITIONS

The following additional cruise and resort certificate terms and conditions govern the use and redemption of a cruise and resort certificates by the subscribing member and guest(s), if applicable (“Redeemer”). It is Redeemer’s sole responsibility to inform Redeemer’s guest(s) and any recipients of a cruise certificate of the contents of these terms and conditions. In addition to these terms and conditions, Redeemer must also comply with all applicable cruise line and resort terms and conditions and policies and procedures.

Cruise Certificate Redemption: Cruise certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website or calling us at the above number.  Cruise certificates are valid for one (1) inside cabin for two (2) Passengers on select cruise itineraries, subject to the exclusion and limitations stated herein. Length of cruise can be found on the front of the cruise certificate or on our website under “My Certificates”. Redemption fees, booking fees, fuel surcharges, government fees, taxes, port expenses, airfare, transportation, travel insurance, and any other charges associated with the cruise are not included. Redeemer is responsible for all charges incurred in excess of the certificate offer, including, onboard incidentals, alcoholic and certain non-alcoholic beverages, gratuities, ground transportation, personal expenses, utility or security deposits, and other fees or charges levied by the cruise line or cruise ship for the use of onboard amenities and facilities. We reserve the right to charge additional fees related to the redemption of certificates in our discretion. Airfare, travel insurance, third and fourth guest fares, cabin upgrades, cruise upgrades and extension of length of cruise, when available, may be purchased at the time of the cruise booking for additional fees. Cruise certificate offer only valid to purchasers and Redeemers resident in the United States (excluding Puerto Rico) and where not otherwise prohibited by law.  Cruise certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the cruise, regardless of the travel date, on or before the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Cruise certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed cruise certificates have no value. We are not responsible for lost or stolen cruise certificates. Lost or stolen cruise certificate(s) may be replaced at our sole discretion. If we elect to replace a lost or stolen cruise certificates, processing fees may apply. Photocopies of cruise certificates or other reproductions will not be honored. Cruise certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Cruise certificate is void if resold for cash or other consideration. In the event the cruise booking is used by guests only, and not the Redeemer, additional charges may apply. Cruise lines, itineraries and sail dates offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Cruise certificate(s) may not be combined with any other offer relating to the same accommodations. All cruise line and cruise ship restrictions and rules apply, including arrival and departure times. We are not responsible for notifying travelers of any cruise line and/or cruise ship changes.

Booking Cancellations: In the event cancellation of a booked cruise becomes necessary by Redeemer, call customer service immediately at the number above or submit the cancellation by providing a written notice to: Attention Cancellations: 7720 N. Dobson Rd., Scottsdale, AZ 85256. All booking cancellations must be received by ICE in conformance with our Terms and Conditions and with cruise line terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any cruise line cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a cruise certificate.

Resort Certificate Redemption: Resort certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website, or calling us at the number above.  Resort certificates are valid for a one (1) redemption use only for resort stay accommodations that may include hotel type room, studio, one-bedroom, one-three bedroom units at select properties. All resort properties and destinations are subject to availability, seasonality, and room type restrictions. Length of resort stay can be found on the front of the resort certificate or online under “My Certificates”. Resort certificate offer includes only accommodations and specifically excludes redemption fees, taxes, travel costs, travel insurance and other expenses that may be incurred such as personal expenses, security deposits, and other fees and charges levied by the resort/hotel such as all-inclusive fees. Airfare or any ground transportation is not included. Any personal taxes associated with the redemption of the resort stay certificate, is the responsibility of the Redeemer. We reserve the right to charge additional fees related to the redemption of certificates in our discretion. Redeemer is responsible for all acts or omissions of Redeemer and/or Guests and for any damages caused or expenses incurred by Redeemer and/or Guests. Other restrictions may apply. Some resorts may require an all-inclusive fee. Resort certificate offer only valid to purchasers and Redeemers resident in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Resort certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the resort or hotel stay prior to the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Resort certificates will not be extended past the expiration date for any reason. Resort certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed resort certificates have no value. We are not responsible for lost or stolen resort certificates. Lost or stolen resort certificate(s) may be replaced at Our sole discretion as it may determine. If we elect to replace a lost or stolen resort certificate, processing fees may apply. Photocopies of resort certificates or other reproductions will not be honored.] Resort certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Resort certificate is void if resold for cash or other consideration. In the event the resort stay is used by Guests only, and not the Redeemer, additional charges may apply. Resort/Hotel properties and destinations offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Resort certificate(s) may not be combined with any other offer relating to the same reservation or accommodations, except as specifically stated on future promotions. All resort/hotel restrictions and rules apply. Attendance at a sales presentation is not required.

Booking Cancellations: In the event cancellation of a booked resort/hotel becomes necessary by Redeemer, call us immediately or submit the cancellation by providing a written notice to: Attention Cancellations: 7720 N. Dobson Rd., Scottsdale, AZ 85256. All booking cancellations must be received by ICE in conformance with the Terms and Conditions and with resort/hotel terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any resort/hotel cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a resort stay certificate.